Policy & Terms and Conditions of Sale

Contact Us

Address: Clock Shop UK, 36 Farmington Drive , Witney, Oxon.    OX28 5GJ

Website: www.clockshopuk.co.uk/contactclockshopuk.html

Email: enquiries@clockshopuk.co.uk

Payments

Paypal accept all major credit card payments.    We use Paypal for a safe secure transaction for your piece of mind.    You do not need to have a Paypal account to use Paypal. We accept Visa, Mastercard, Switch, Maestro and Solo. 
You may also purchase a Clock/Clocks via cheque.    Please contact us by email for further information. We will not ship your purchase until payment has fully cleared in our account.

Ordering Security

Paypal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security.     

Delivery Charges

We have a standard delivery charge for Postage & Packing which is £7.99 per clock, which considering the weight and packaging required to insure the clock arrives safely is very reasonable.

Guarantees and Returns policy

General Returns

We operate fully under the The Consumer Protection (Distance Selling) Regulations 2000 and as such allow a "cooling off" period of 7 days after your order has been received (we understand that at Christmas this can take longer so we allow up to 20 days)

Any goods returned under the cooling off period must be undamaged and returned in their original packaging. Delivery charges are non refundable.

The customer will be liable for any costs incurred for outward and return shipping.

The customer must contact us by email stating they wish a refund before returning the clock/clocks.    We cannot accept returns on merchandise you have used or damaged.

The parcel and its contents are, however, your responsibility until they reach us. We therefore recommend you send them registered post and retain proof of postage (please use the sign for service not the special delivery as this has become very expensive).
The cost of returning goods is at your expense. This does not affect your statutory rights.

A refund will be issued through Paypal or the format the payment was sent through

Please send to the address below.

THE RETURN ADDRESS IS:

Clock Shop UK

36 Farmington Drive

Witney

Oxon

OX28 5GJ

Breakages / Unsatisfactory Condition

Please open and inspect all items upon receipt for full warranty protection.
We have years of experience of packing fragile clocks and the incidence of breakage is very rare. However accidents do happen so in the unlikely event that you receive an item from us that is broken please contact us within 7 days at     enquiries@clockshopuk.co.uk

Any damage due to freight handling or factory defect will be repaired or replaced at no additional charge to you.

We will either replace the clock with a new one or refund your money once the clock has been returned to us.
Please return the clock in its original packaging.

The parcel and its contents are, however, your responsibility until they reach us. We therefore recommend you send them registered post and retain proof of postage.
(please use the sign for service not the special delivery as this has become very expensive)

Your return postage will be refunded if the goods were faulty or in an unsatisfactory condition.   

Incorrect Goods Received

In the unlikely event that you received a product you didn’t order or an incorrect product quantity, please contact us.

Please state which products you have received, products you order and any other relevant information. Please do not open the inner packaging of the incorrect item and ensure this action is taken within 3 days of receipt.

We will replace the item we sent you with the correct item as soon as we can and refund any postage costs.

Please return the clock in its original packaging.

The parcel and its contents are, however, your responsibility until they reach us. We therefore recommend you send them registered post and retain proof of postage.
(please use the sign for service not the special delivery as this has become very expensive)

Faulty Goods

All our clocks are made to a very high standard and inspected before leaving us. If for any reason you feel that the product is not up to our normal standards please e-mail us with the details within 7 days of receipt,   if we agree we will replace the clock with a new one or refund your money once the clock has been returned to us.
Please return the clock in its original packaging. The parcel and its contents are, however, your responsibility until they reach us. We therefore recommend you send them registered post and retain proof of postage.
(Please use the sign for service not the special delivery as this has become very expensive)   Your postage cost will be refunded to you.   

Guarantees

All our clocks are guaranteed for 1 year. Please return the faulty product by registered post in the original packaging or suitable packaging so as to ensure that goods reach us in good condition as we will not be responsible for damage in transit back to us. We will then either replace the clock or refund your money on return of the clock/clocks.    See above for further details.

All refund will be issued through Paypal or the format that was used to make the payment.
The customer will be liable for the return postage and to ensure the clock is packaged in its original box.    The customer is also liable for any damage caused in transit sending the clock back to us.

Complaints

In the unlikely event that you have any cause for complaint we will acknowledge any such complaint within 48 hours. We will strive to rectify the problem as quickly as we can.
This and any other undertaking detailed here is in addition to, and will not affect your statuary rights as a consumer.

Your Comments

We welcome any comments you might wish to make on any aspect of our operation - from the website to customer service. Only by getting feedback from our customers (or potential customers) can we improve our service. Please email any comments to enquiries@clockshopuk.co.uk  
 

Privacy Policy

Here at Clock Shop UK, we guarantee not to sell or pass on any of your information to third parties.

We will only use your home address to dispatch your order.

The reason we do this is because we feel far too many companies abuse your contact information with unwanted e-mail and post.

Terms and conditions
Orders

Order acceptance and the completion of the contract between you and Clock Shop UK will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information. Non-acceptance of an order may be a result of one of the following:
· The product you ordered being unavailable from stock
· Our inability to obtain authorisation for your payment
· The identification of a pricing or product description error
· You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by our Customer Services Representatives.

We reserve the right to reject any offer to purchase by you at any time.  We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than seven working days after the day on which you receive the products.
You can exercise your right to cancel this contract prior to order despatch or If your order has already been despatched please follow the procedure set out in Refund & Returns.

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold;
· removing or editing any materials or content on the Website;
· refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
· Register by providing your real name, phone number, e-mail address, payment details and other requested information
· Be over 16 years of age
· Possess a valid credit or debit card issued by a bank acceptable to us

Delivery

Clock Shop UK is a small family run business and which takes great pride in ensuring all of our customers have a pleasant, trouble free shopping experience with us.

Our typical delivery time is 3 working days to addresses in the  UK.

All our clocks are dispatched using Royal Mail First Class Recorded Delivery.

Home Deliveries  

If you are not home when your order arrives Royal Mail will leave a card through your door and you will most likely have to collect the clock from the local depot.    When purchasing a clock you may leave special instructions to leave the parcel in a garage, etc.

UK Delivery Charges    

We charge a standard £7.99 postage and delivery charge per clock to UK and Ireland.

International Delivery

Due to the delicate nature of our clocks we do not deliver our clocks outside the UK and Ireland.   

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Clock Shop UK and protected by international copyright laws.   

Errors - Mistakes

While we strive to provide an error-free website, we cannot guarantee that all contents herein are 100% accurate and/or complete, including prices, product information, product specifications and product compatibility. As such, we reserve the right to correct errors in prices as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website. Clock Shop UK’s word is final on all disputes.

The use of this website constitutes agreement with our Privacy, Shipping and Returns Policy

Reviews, Comments, Emails, and Other Content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Think Technical Solutions Limited reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Our Privacy Statement

At Clock Shop UK we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address and delivery address. This allows us to process and fulfill your orders and to notify you of the status of your order. All credit or debit card transactions are processed through Paypal, who ensure that all transactions are fully secure by hosting the payment system on their servers not on Clock Shop UK and that all communications are protected by a host of innovative and established encryption techniques, all of which are continually updated.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

Will Clock Shop UK disclose the information it collects to outside parties?

Clock Shop UK does not sell, trade or rent your personal information to others.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Clock Shop UK possible and to enhance your overall shopping experience.  We do not sell, trade or rent your personal information to others.

Your Consent

By using our website, you consent to the collection and use of this information by Clock Shop UK. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Your agreement with us

We will confirm acceptance (or otherwise) of your order as soon as possible by a confirmation email.    A binding agreement arises once Paypal has accepted your order.

Goods Colours & Colour Production / Website Images

It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.

Delivery Not Arrived?

Clocks Shop UK   put its trust in Royal Mail to delivery your products as quickly and efficently as possible, however from time to time deliveries are delayed due to disruption or simply go missing.

In the unlikey event of your delivery not arriving please contact us .    Please Note: For parcels dispatched via Royal Mail Standard & Recorded Delivery a period of 21 days must elaspe before we are able to class the item as lost and any action can be taken.

Please Note: some packages will require a signature on delivery so its helpful to ensure a delivery address is given so the package can be signed for through working hours.